Welcome to Xinhai Mushroom Co., Ltd. (“Xinhai”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or contact us regarding our mushroom machinery and commercial equipment.

By using our website, you agree to the practices described in this Privacy Policy.

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1. Who We Are

Xinhai Mushroom Co., Ltd. is a professional manufacturer specializing in commercial mushroom machinery, integrating research & development, manufacturing, and international sales.

Contact Information

Company: Xinhai Mushroom Co., Ltd.

Email: export@xinhaimushroom.com

Phone: +86-15972765527

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2. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us or submit an inquiry, we may collect:

• Full name

• Company name

• Email address

• Phone number

• Country or region

• Business information

• Message content

• Any files or documents you voluntarily provide

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Visit duration

• Referral source

• Cookies and similar technologies

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3. How We Use Your Information

We use your information to:

• Respond to inquiries and quotation requests

• Provide product information and technical support

• Process business communications

• Improve our website and services

• Understand visitor behavior

• Prevent fraud and website abuse

• Comply with legal obligations

• Send updates or marketing communications (only where permitted by law)

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4. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Analyze website traffic

• Improve website performance

• Measure marketing effectiveness

You may disable cookies through your browser settings, although some website features may not function properly.

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5. Analytics

We may use website analytics services to understand how visitors interact with our website.

These services may collect anonymous information including:

• Device information

• Browser information

• Pages viewed

• Session duration

• Geographic region (approximate)

This information is used only to improve our website.

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6. Contact Forms

When you submit a contact form, quotation request, or inquiry, the information you provide will be used solely for business communication, including:

• Responding to your questions

• Providing quotations

• Offering technical consultation

• Discussing product requirements

• Following up on potential cooperation

We do not sell your personal information.

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7. Email Communications

If you contact us by email, we may retain your correspondence to:

• Respond to your requests

• Maintain business records

• Improve customer service

You may request that we delete your communication records where legally permitted.

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8. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

• Shipping and logistics providers

• Payment service providers

• IT and website service providers

• Legal authorities when required by law

All third parties are expected to protect your information appropriately.

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9. International Data Transfers

As an international supplier serving customers worldwide, your information may be processed or transferred across different countries where our business partners or service providers operate.

We take reasonable measures to ensure appropriate protection of your information.

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10. Data Security

We implement appropriate technical and organizational measures to protect your information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

While we strive to protect your data, no method of internet transmission is completely secure.

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11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Complete business transactions

• Meet legal requirements

• Resolve disputes

• Enforce agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

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12. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion

• Restrict processing

• Object to certain processing activities

• Withdraw consent where applicable

• Request a copy of your information

To exercise these rights, please contact us using the information below.

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13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before providing personal information.

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14. Children’s Privacy

Our website and products are intended for businesses and professional users.

We do not knowingly collect personal information from children under the age required by applicable law.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated revision date.

We encourage visitors to review this page periodically.

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16. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us:

Xinhai Mushroom Co., Ltd.

Email: export@xinhaimushroom.com

Phone: +86-15972765527

We will respond to your inquiry as soon as reasonably possible.